Nov
27
Airline charges extra for child, told to compensate
November 27, 2009 | Leave a Comment
Quite a few times, consumers get stuck in the dispute around being promised something when they are placing the order; and when they go for delivery, at that time, they do not get what was promised. This can cause them great inconvenience, and also expense; and it is at such times that consumer forums help hapless consumers get justice. For example, in this case, this family was promised that their child will be given an infant ticket even for a journey where the child would no longer be an infant as per age, but since the round trip was started earlier, such a concession would be available. However, at the time of the trip, the airline refused to allow such a concession causing additional expense and lots of inconvenience (link to article):
District consumer forum penalized Air Canada on Wednesday for deficiency in service and causing mental harassment to Sector-43 resident Inderpreet Kaur. The airline was directed to refund Canadian dollars 632.98 to the complainant and pay Rs 5,000 as damages along with Rs 2,000 as cost of litigation as it overcharged for the ticket of her minor son Jaideep.
Their two children were to accompany them. She stated that Jaideep was less than two years old at the time and they paid the fair for ‘infant’ category in his case. As Jaideep’s birthday fell on June 17, he was to become ineligible for the low-price ticket during the trip. Kaur said the travel agency was told about this and the staff there informed her that Jaideep would be allowed to travel on the ticket even after he attained the age of two as the round trip was to begin when he was an infant.
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