Nov
27
Airline charges extra for child, told to compensate
November 27, 2009 | Leave a Comment
Quite a few times, consumers get stuck in the dispute around being promised something when they are placing the order; and when they go for delivery, at that time, they do not get what was promised. This can cause them great inconvenience, and also expense; and it is at such times that consumer forums help [...]
Jul
10
Airlines frequently overbook, given that there is always a number of people who will cancel, and hence there is a mathematics related to the number of people who overbook. Sometimes airlines land up in a situation whereby they find that this mathematics goes awry, and they find that there are more passengers than seats available. [...]
May
7
For a long time now, passengers have struggled to figure out the exact fare that airlines was asking from them. In the initial days of offers by low budget carriers, the airline would offer a starting fare of Rs. 1, and there were a number of passengers who were dumb-founded by the fact that this [...]
Apr
22
Airline told to refund fare for inconvenienced passengers
April 22, 2009 | Leave a Comment
In this modern world, with large numbers of people traveling from place to place, the convenience of modern airline travel can help people make such travel with speed and convenience. However, what happens in the cases when such travel is no longer convenient, especially when one has paid for such a service, and the expectation [...]
Mar
17
Passenger paid compensation for freak accident while reaching the terminal
March 17, 2009 | Leave a Comment
This would almost certainly be classified as a freak accident, but it happened and somebody needed to be held responsible. What happened ? Well, a flier, not anticipating any problems or mishap during a regular flight safely made it off the airplane, but suffered an accident from the bus that takes the passengers to the [...]
Nov
5
Airlines charge extra to keep up with agents
November 5, 2008 | Leave a Comment
For some time now, the airline ticket booking business in India has going through turmoil. As airlines are facing a tough time financially, they have told agents that tickets booked by agents will no longer get commission to the agents. The way that the business used to go was, when a ticket was booked by [...]
Oct
17
Getting compensation from airline for delayed landing
October 17, 2008 | Leave a Comment
This is a consumer court judgment that will surely be appealed. Imagine the world of a person whose father died in a separate city (home town), and he had to rush home through connecting flights. And then the flight got delayed in landing, which means that the connecting flight was missed. He could not afford [...]
Sep
29
DGCA to act tough on carriers unwilling to refund money
September 29, 2008 | Leave a Comment
The whole concept of low-cost airlines in India demands a new form of business where costs are minimized. Hence, over the years, we have seen airlines which are no-frills (such as Deccan, Spicejet, Go, Indogo, etc), with no newspapers and magazines, where no food is served / food has to be bought, and so on. [...]
May
23
Booking a plane ticket – try the website directly
May 23, 2008 | Leave a Comment
This was very surprising. I was trying to book a ticket from Srinagar back to Delhi for around the 3rd week of June, and started with the regular websites that I was using – Yatra.com and MakemyTrip.com. They both seemed to have around the same lowest fare, on Spicejet. So this seemed fine and I [...]
May
23
Airlines have to refund tickets
May 23, 2008 | Leave a Comment
In India, low cost airlines came up with a way to make more money. If a passenger booked a ticket and proceeded to travel on the airline, then well and good. However, if the consumer decided to cancel the ticket, then this would be a good way to make some more money. So do 2 [...]
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