Mar
11
Penalties on electricity discoms in Delhi for failures proposed to be increased massively
March 11, 2010 | Leave a Comment
Delhi used to suffer under bad quality of service from the earlier Government controlled DESU. So, when privatization of power supply in Delhi happened and the city was broken up into several zones, customers were happy with the hope that they will get more regular power for longer hours, less breakdowns, better customer service and [...]
Mar
5
Prepayment penalties imposed on banks when people try to clear off their loans early – no resolution
March 5, 2010 | Leave a Comment
If you have taken a home loan, then you wonder at the huge amount of loan outstanding, as well as the number of EMI’s that have to be made (these EMI’s could be large sums of money that would go over many years, possibly over a decade or more); but it is worth it if [...]
Dec
31
Family members of victims of medical negligence get compensation of Rs. 5 lakh
December 31, 2009 | 1 Comment
When people go to hospitals for treatment, they suffer from 2 major problems:
- They do not know what exactly the problem they have, and have to depend on the doctor for explaining to them what the problem is
- When undergoing surgery or other treatment, they are leaving their lives in the hands of the doctor [...]
Nov
27
Airline charges extra for child, told to compensate
November 27, 2009 | Leave a Comment
Quite a few times, consumers get stuck in the dispute around being promised something when they are placing the order; and when they go for delivery, at that time, they do not get what was promised. This can cause them great inconvenience, and also expense; and it is at such times that consumer forums help [...]
Nov
21
Number portability to cost only Rs. 19
November 21, 2009 | Leave a Comment
For some time now, the TRAI has announced that India will have a system that allows number portability, just that the date by which the system has to come into operation keeps on getting delayed. Number portability is a process by which a consumer can get to keep their number while changing their service provider; [...]
Oct
12
Banks setting limit on withdrawal from other bank ATM’s
October 12, 2009 | Leave a Comment
On April 1, 2009, the RBI brought in a move that was supposed to remove the restrictions on using the ATM’s of other banks. Before this move, if you wanted to use the ATM of some other bank, then it would cost. These would include a direct to the customer for checking account balance, or [...]
Oct
7
Tele Brands fined for poor service
October 7, 2009 | Leave a Comment
You must have seen those ads that come on TV all the time, from Tele Brands, and others, advertising many great products that you do not see in shops near you. From the messaging that you see, there are either religious stuff that is sold on TV (such as amulets, rudrakshs) or household items (such [...]
Sep
9
Insurance regulator gets strict on orphan policies
September 9, 2009 | Leave a Comment
What are orphan insurance policies ? These are policies where the agent who sold these policies has shifter to another company, and the person who bought these policies no longer has an agent or an intermediary to help service them. This is a common problem in the life insurance business, since:
- An agent will do [...]
Aug
9
Bank charged penalty for charging older customer more than newer customers
August 9, 2009 | Leave a Comment
It is an established business fact that when banks give loans to their customers, they normally treat newer customers more attractively than they treat older customers. The terms and conditions of the loan specify for floating rate loan that banks can charge customers more (either by increasing the EMI amount, or the loan duration) if [...]
Jun
16
The Delhi Development Authority had developed a huge number of flats in the Indian capital, and settled large sections of the capital (as per its mandate). However, experiences of people vary in terms of the customer-friendly nature of the Authority. For example, the Authority has been known to delay in handing over properties, land, and [...]
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